Shipping policy
SHIPPING POLICY
Thank you for shopping with Harlow George.
Each Harlow George piece is thoughtfully crafted with exceptional attention to detail. Many of our pieces are crafted to order, while select styles may be available for immediate shipment.
ORDER PROCESSING
Ready-to-ship items typically ship within 1–3 business days.
Made-to-order pieces typically require 2–4 weeks for production before shipment. Estimated production timelines may vary depending on the design and will be noted on the product page where applicable.
Once your order ships, you will receive a shipping confirmation email containing tracking information.
SHIPPING WITHIN THE UNITED STATES
We are pleased to offer complimentary insured shipping on all U.S. orders.
All shipments are fully insured and require an adult signature upon delivery to help ensure the safe arrival of your jewelry.
Please ensure that your shipping address is accurate before placing your order. Harlow George is not responsible for delays or delivery issues resulting from incorrect shipping information provided by the customer. We do not ship to PO Boxes.
INTERNATIONAL SHIPPING
Harlow George ships to select international destinations.
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These fees are not included in the purchase price or shipping charges.
International delivery times vary by destination and customs processing.
SHIPPING DELAYS
While we make every effort to meet estimated shipping timelines, delivery dates are not guaranteed.
Harlow George is not responsible for delays caused by shipping carriers, weather events, customs processing, labor disruptions, or circumstances beyond our reasonable control.
LOST, STOLEN, OR DAMAGED PACKAGES
Once an order has been delivered to the shipping address provided and proof of delivery has been confirmed by the carrier, Harlow George is not responsible for lost or stolen packages.
If your package arrives damaged, please contact hello@harlowgeorge.com within 48 hours of delivery and include photographs of the packaging and item so that we may assist you.
ADDRESS CHANGES
Requests to modify a shipping address after an order has been placed cannot be guaranteed. Please contact hello@harlowgeorge.com as soon as possible if you need assistance.
CONTACT
For shipping questions, please contact: