We're confident you'll love it.
Every Harlow George piece is designed to be worn — and loved — for years. We're confident yours will be. But if it isn't right, you can order with complete peace of mind: you have 30 days from delivery to return it.
To be eligible, your piece must be unworn and in its original condition, with the security tag intact and all original packaging and documentation included — including the IGI certificate, where applicable. Pieces with a removed security tag, or showing any signs of wear, cannot be accepted.
To begin a return, contact us at hello@harlowgeorge.com. Once your return is approved, we'll send you a prepaid, fully insured return label, so your piece travels back to us protected — the cost of return shipping is simply deducted from your refund. Please ship within 7 days of approval, using the packaging provided.
Once your return arrives and is inspected, your refund is issued to your original payment method, less the return shipping cost. Please allow 5–10 business days for it to appear.
Special orders — including pieces made to order in your choice of gold or length — are made just for you and are not eligible for return.
If you'd prefer a different size or shape rather than a refund, let us know when you request your return — we're happy to arrange an exchange.